A: The perimeter edge of vinyl has a natural tendency to curl and therefore must be anchored in some manner whenever possible.

Professional flooring companies usually address this problem in several ways.

• They remove and put back the client's existing trim.
• They install new trim of the client's choice
• They ask the client if they prefer to install quarter round to save the customer the expense of the labor. (In my experience, most do not.)

Although I cannot speak for the flooring company you hired, perhaps they only quoted you the cheapest option in order to provide you with the lowest bid and therefore win the job. I certainly wouldn't hesitate to inform them of your disappointment. If they care about their reputation and word-of-mouth referrals vs. complaints, they may strive to improve your satisfaction. However, if the written contract did not specifically address the trim/quarter round issue, I don't know that you have much legal recourse.

This is another example of why it is so important for consumers to insist upon written estimates with detailed specifications, including the scope of work and the types and amount of materials to be used. If you had received such detailed estimates from several flooring contractors, perhaps you could have more accurately compared services.

To find reputable home improvement specialists and collect estimates, visit Home Advisor. Enter your service request and be matched with an excellent service professional in your area.

Ed Seaha Western Interiors Sacramento, CA

-- Tips courtesy of HomeAdvisor.com